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Shaun Kilroy (He/him)

Resumé

Currently living in

Austin, Texas, US

Work Preferences

Remote

Open to roles

Long Term Employee

About Me

AnalyticsDataLeadership

I make data-driven decisions and look forward to providing guidance and mentorship to a group of high-growth team members. I am experienced in managing high-value projects (>$1 million cost), meeting sharp timelines with customer impacts (99.999% SLAs), and empowering ownership in my teams. My analytical experience combined with my technical and leadership abilities would make me an excellent addition to any organization.

Ideal Workplace Values

Employee supportive, inclusive, servant leadership.


My Badges

Skills and Strengths

My Neuro-exceptional talent

I internally question my own work extensively, in doing so though my work has passed through a plethora of iterations prior to completion and are considered a high quality end product.

Top 5 Soft Skills

CollaborationActive ListeningLeadershipStrategic ThinkingNetworking

Inclusion Essentials

Accommodations

Alternate Interview FormatEmail / Calendar OrganizationExtra Time to Process New InformationFlexible ScheduleWork from Home

Environments I'm comfortable with

Driving a vehicle
Working with food
Interaction with the public
Heavy lifting
Bright or blinking lights
Loud noises
Outdoors or places with strong smells
Standing for long periods
Variable temperatures
Uniforms (hard hat, hair net, etc.)
Working with animals

I can handle some of these task for short or defined periods of time, but not as a standard expectation.

Experience

Check out my work

Worked for 4 months from Jun 2022 to Oct 2022

Data Analytics Manager - Starry Inc

• Collaborated with business partners to orchestrate discoveries and productivity improvements. • Delivered findings that drove product and operational improvements through analysis of complex data sets. • Engineered an improved understanding of radio access network health and operational efficiency. • Managed ETL processes for greenfield data to new tools and warehouses on multi-billion row datasets. • Launched dashboards and executive views to measure the success of multiple business initiatives. • Mentored team to create a collaborative environment.

SQLLookerSnowflakeFoundrydbtCollaborationActive ListeningLeadershipMentoringDelegation
Worked for 4 years, 0 months from Jun 2018 to May 2022

Senior Product Analyst - Charter Communications

• Led multiple successful projects, meeting a variety of short and long-term goals with budgets starting at $250,000 and managing teams involving 30+ individuals across the United States. • Supplied understandings into the successful launch of multiple new products across the Charter network. • SME on key projects including telemetry, QoS/QoE analysis, fraud, and new growth opportunities. • Discovered customer-impacting concerns, supplying company savings exceeding $10,000+ per year. • Assembled dashboards to illustrate product KPIs and generate reports from differing APIs & databases. • Implemented fraud analysis and investigation for network concerns. • Managed the design and implementation of a PoC intent on mapping real-world network traffic routing.

TableauMicrosoft OfficeSQLWeb Infrastructure (DNS, TCP/IP, etc.)PowerBI
Worked for 2 years, 1 months from May 2016 to Jun 2018

Team Lead, Technical Support - Charter Communications

• Led a team of fifteen, supplying training and coaching on network support and de-escalation tactics. • Recruited, on-boarded, and trained ~100 employees; streamlined on-boarding & training processes. • Created extensive reporting for leadership for workforce development initiatives.

Microsoft WindowsComputer operating systemsVoice over internet protocol VoiP system softwareWeb Infrastructure (DNS, TCP/IP, etc.)Troubleshooting
Worked for 5 years, 2 months from Apr 2011 to May 2016

Network Analyst - Time Warner Cable

• Designed, developed, and implemented a method for optimizing the prioritization of maintenance staffing deployments to enhance customer satisfaction. • Played an instrumental role in a transition from a multi-market layout to a centralized 24/7 command center. • Interfaced cross-functionally with teams across a vast corporate structure to translate “best-practices” into documented SOPs. • Fostered a strong, positive working relationship between network operations & field operations.

Ticket information tracking softwareNetwork management softwareSQLWeb Infrastructure (DNS, TCP/IP, etc.)Troubleshooting
Worked for 4 years, 6 months from Oct 2006 to Mar 2011

Network Analyst - Comcast

• Centralized various field operations across a massive network into one consolidated location. • Translated “best-practices” into clearly defined SOPs in collaboration with stakeholders across multiple business units. • Harmonized the strategic vision of network operations & field operations by fostering a culture of mentorship and knowledge-sharing.

Microsoft OfficeTicket information tracking softwareSQLWeb Infrastructure (DNS, TCP/IP, etc.)Troubleshooting

Education and Credentials

Attending since 2003

Florida SouthWestern State College

Some college (no longer attending) - N/A