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rhonda jackson


Currently living in

Chicago, Illinois, US

Willing to relocate

Work Preferences


Open to roles

Long Term Employee

I am a passionate creative and technical professional in healthcare IT. I've worked in proprietary software development for 7-years with the past 5-years in Epic healthcare software. I formerly managed creative projects in book and magazine publishing for over 10-years. I am looking for a role where I can bring together my two different career paths working in digital health supporting app development and software integration as a Scrum Master.

Ideal Workplace Values

I am looking for a company with a supportive environment for Neurodiverse professionals. This company/department would be positive, affirming with solid onboarding, on-the-job training and documented procedures. In return for mentoring, coaching and clear expectations, you will have a people-focused, tech-savvy employee with a reservoir of creative thinking, creative ideas and creative solutions.

Skills and Strengths

My Neuro-exceptional talent

I'm a big-picture, extrovert. I'm a natural networker who thrives on developing and inspiring others, collaboration, launching creative ideas. I am known for my brainstorming and ideation problem solving. I am able to get others excited about projects and thrive on public speaking. I am great at initiating new ideas. I think out of the box and can disrupt the status quo. I am passionate

Technical Skills

Top 5 Soft Skills

CollaborationLeadershipCreativityCritical ThinkingNetworking

Inclusion Essentials


Send questions in advanceInterviewer experienced with neurodiversityAllowance of Fidgeting DevicesEmail / calendar organizationTask managementDaily job-coach checkinsDaily remindersEmail writing helpCommunication planConcise instructions for processingWritten checklistsReceive information in advanceWritten InstructionsRecorded Meetings1:1 meetingsWait time for processing informationChunking large amounts of contentFlexible scheduleShorter meetingsPeriodic rest breaksUninterrupted work timeQuiet / individual workspacesCounselingJob coachingSupport group for stressTherapyEmployee resource groupSupport with advocating1:1s with the teamclear, documented onboardingstandard operating proceduresmentoring for the company's specific tasks

Environments I'm comfortable with

Driving a vehicle
Heavy lifting
Bright or blinking lights
Loud noises
Outdoors or places with strong smells
Standing for long periods
Variable temperatures
Uniforms (hard hat, hair net, etc.)
Working with animals
Working with food
Interaction with the public


Check out my work

Working since Dec 2020

Epic Trainer - Lurie Childrens Hospital

Provide virtual and in-person training to surgical, anesthesia and medical imaging residents, nurses and schedulers. Collaborate with clinical and operational SMEs, nursing informatics and Epic Analysts to create training materials for quarterly updates and new workflows. Assist Training Team Manager in hiring new team members. Create and manage Epic training environment for Optime roles including replicating scenarios and creating patients to support training material.

epic softwareinstructional designTechnical TrainingWrite CurriculumHealthcare ITproject management
Worked for 11 months from Jan 2020 to Dec 2020

Epic Trainer - Consultant - OSF Healthcare and UI Health

Provide At-the Elbow support for Epic OpTime end users. This includes Pre/Post Op, PACU, IntraOp and PreAdmission Testing Nurses, Providers and One-Day Surgery Staff. Recruit Super Users for quarterly upgrades. Provide At-the Elbow support for Epic OpTime end users. This includes Pre/Post Op, PACU, IntraOp and PreAdmission Testing Nurses, Providers and One-Day Surgery Staff. Recruit Super Users for quarterly upgrades.

epic softwareClassroom TrainingLearning Management Systems
Worked for 7 months from Jan 2019 to Aug 2019

Prncipal Trainer - Northwestern Medicine

Provide training to Nurses, Patient Care Techs and Unit Secretaries on Epic Clinical Documentation module; Revise and update training materials; support Ambulatory Go-Live; serve on the Template Advisory committee; create classes and track attendance in My Learning LMS. Assist in review of quarterly optimization build and presentation for Super Users. Received 4-5 star reviews from end users.

epic softwareinstructional designTechnical Training
Worked for 3 months from Aug 2018 to Nov 2018

Solutions Educator - Eyefinity

Provide remote training and exemplary customer service to opticians and their staff on Eyefinity EHR and practice management software. This included: adding and scheduling patients, documenting vision and ocular exam, documenting patient history, office administration and setup, activating patient portal, using patient kiosk, ordering glasses and contact lenses, claims management and billing and coding. Utilize WorkFront and SalesForce for project management.

EHR and EPM Software TrainingOptometry Workflowonline training
Worked for 5 months from Oct 2017 to Mar 2018

Epic Credentialed Trainer - Northwestern Medicine (HCI Group)

Led ongoing 100 and 200 level end-user training and served as primary Go-Live support of Epic Physician Orders’ Module. Edited, administered and graded Super User and End User proficiency assessments. Updated the Learning Management System (LMS) to monitor course completion. Worked closely with Principal Trainers to evaluate the effectiveness of training. Provided input on instructional materials and manuals to support learner engagement. Reported workflow issues and escalated tickets for timely resolution. Conducted a post-implementation review by serving as a department liaison. • Contributed lesson plan/case scenarios to NMH standard training materials for Patient Discharge; • Created an atmosphere of teamwork during implementation and troubleshooting

epic softwareClassroom TrainingHealthcare ITClinical Workflows
Worked for 1 years, 0 months from Mar 2015 to Feb 2016

Trainign Specialist - Deloitte

Develop, coordinate, and conduct both in-service workshops and webinars on IES software to state employees with the Department of Human Services. Create training curriculum from design documents based on Adult Learning Theory. Curriculum included: Job Aids, Instructional Student Guides, PowerPoints, Webinars, and Assessments. Track and maintain training data for reporting. Create DHS clients and cases for demonstration during class and testing system build. • Created IES software demonstration Click-Thru with Captivate • Develop and deployment of 100 Wizards for the Online Help Center via Author – IT.

software testinginstructional designsoftware development life cycle
Worked for 2 years, 9 months from Sep 2004 to Jun 2007

Production Editor - Reed Business Information

Manage all incoming press releases, identifying which pitches speak to the publications’ audiences - turning concepts into stories. Identify building trends. Write product reviews and assigned articles for Professional Builder and Custom Builder magazines. Proofread copy. Oversee preparation of art and articles for three publications, serving as a liaison between the editorial and art departments and ensuring deadlines are met. Attend trade shows to build relationships between publications and key audiences, including readers, manufacturers and public relations agencies. Assist with posting magazine to the website. Ensured publications met deadlines when company was understaffed to maintain and build relationships with advertisers and readers. Trained new managing editor on production process to ensure a smooth transition for the publication.

graphic designPublication LayoutArticle Writingproofreading

Education and Credentials

Attended for 3 years from 1995 to 1998

Columbia College Chicago

Bachelor's degree - Digital Communications/Media