Raven Robinson

Program Manager, Google Hiring Consortium - Coursera

Serve as subject matter expert on Job Readiness/Employability and Job Search Platform, identifying trends in qualitative and quantitative data to design new partnership work stream. Advise key contacts at organization’s largest Industry Partner; propose and pursue programmatic initiatives, partnership pilots, and process improvements. Chair cross-functional project plans across two remote teams; develop plans, define tests, manage budget, and analyze results to inform strategic decisions using Confluence, Asana, Jjira, Salesforce. Manage Career Resource partnerships: program design, relationship management, billing. Facilitate program evaluation survey to collect data for marketing claims in major partnership. Orchestrate expansion of resource offering, transition to new platform for 50k job board users. Triage and troubleshoot software support to assist employer members, jobseekers and account managers.

Human Resources Director - The Haven

Organized and presented annual staff retreat and subsequent on-site staff training modules. Analyzed employee benefits programs using ADP, introduced equitable compensation measures across departments to align with organization's shifting values. Developed strategy for initiating HR and DEI initiatives to nonprofit social service organization, drafting process documents and analyzing opportunities for improvement. Implemented new communications, project management, staff management systems to increase leadership capacity and impact organizational culture. Partnered with Board of Trustees and Executive Leadership team to develop mid to long-term HR strategies.

Operations Director/ Human Resources Manager - YOGAVILLE

Directed six department managers, 25 staff members and 100+ volunteers to ensure smooth operation of workshops and retreat center for 9,000+ annual retreat guests. Transitioned to, and served as admin for ADP payroll system to increase compliance across organization while leading task force to vet and hire legal advisor. Designed training program for department heads to enhance skills around decision making, providing feedback, cross functional collaboration, and conflict resolution. Trained Executive Team in new governance frameworks to deepen decision making capacity. Initiated performance review process from technical set up to staff feedback training within 60 days resulting in inequitable delivery of salary increases and increase in employee morale. Restructured guest evaluation distribution process to identify trends and capture action items, raising satisfaction scores by 15% within one year, while decreasing operational budget.

Online Course Program Manager / Technical Support / Community Manager - MORE BEAUTIFUL WORLD (Author)

Planned and executed meetings to connect organizational representatives, community members and clients. Launched inaugural online revenue stream including all aspects of technology, operations, and participant support. Delivered $300k revenue in 3 months for newly established business. Initiated support processes and ticketing system to reduce support tickets by 90%. Sole source of technical support for 2000+ online community members.

Program Coordinator/Conference and Online Event Planner, Contractor - COUNCIL ON FOUNDATIONS

Formalized Standards of Practice for online learning management initiatives. Consulted with advisory groups, committees, and networks to maintain relationships. Staffed Help Desk responding to information requests from executives. Provided on-site logistical support for annual conference with 2000+ attendees. Sold out 3-part webinar series, managing timeline, content, speakers and promotional strategy. Generated Standards of Practice for company-wide webinar development and trained program staff across departments.

Senior Marketing Analyst / Client Relationship Manager - SNAGAJOB

Curated HR industry data, best practices to position team as experts to sales prospects. Conducted user experience panels and listening sessions with HR Executives of Fortune 500 companies to inform development of SaaS ATS, LMS, and HRIS solutions. Prepared, managed, and met $1mil B2B marketing budget. Orchestrated logistics of luxury client conference including vendor management, facility design, and on-site event support. Sustained 98% renewal rate for $800k book of accounts using Netsuite, Salesforce. Converted 90% of trial accounts through in-person and virtual product training, demonstrations, and onboarding processes.