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Phil Lisak (He/him)

Resumé

Currently living in

Yuma, Arizona, US

Work Preferences

RemoteHybrid

Open to roles

InternshipLong Term Employee

Hi, I'm Phil. I'm a full-stack web developer with a focus on building responsive single-page applications using React. My background has been primarily in call centers and I have developed my customer service skills as far as I can take them. I've switched my focus to web development as I enjoy the challenge and reward of creating something from nothing. Also, it is a career I can do from anywhere, and travel is a very important part of my life. I am also strong with HTML, CSS, LESS, Javascript, Redux, ContextAPI, Node, Python, SQL, Slack, & Trello, as well as Netlify for deployment. You can get a better idea for the way I approach my work by visiting my profile listed below... http://www.github.com/PLisak777

Ideal Workplace Values

An inclusive and accommodating workplace that pays a living wage, provides exceptional benefits, and allows employees the freedom to be human beings rather than corporate robots.


Skills and Strengths

My Neuro-exceptional talent

I'm able to overanalyze patters of behavior and predict them.

Technical Skills

PostgreSQL

Hypertext markup language HTML

JavaScript

Agile Development

Top 5 Soft Skills

Active ListeningLeadershipAdaptabilityReliabilityCritical Thinking

Inclusion Essentials

Accommodations

Periodic rest breaksErgonomic seating

Environments I'm comfortable with

Interaction with the public
Heavy lifting
Standing for long periods
Working with animals
Driving a vehicle
Working with food
Bright or blinking lights
Loud noises
Outdoors or places with strong smells
Variable temperatures
Uniforms (hard hat, hair net, etc.)

Experience

Check out my work

Working since Feb 2020

Business Development Representative - Chapman Automotive Group

● Built business through inbound/outbound phone calls, responding to web leads from prospective auto customers ● Responsible for updating records and customer information inputs into Elead1one automotive CRM system ● Assigned new customers to sales team members & followed up to provide exceptional customer service experience

Worked for 1 years, 10 months from Sep 2016 to Jul 2018

Business Development Manager - Chapman Automotive Group

● Led the creation and implementation of an updated business development department within the dealership; tasked with generating and maintaining new business through focused customer outreach ● Managed Human Resources activities: interviewing, hiring, training, ongoing coaching/development of all BDC staff ● Increased appointment set rate from 50/month to 400/month with a 70% or higher show rate ● Increased sales by 50 vehicles per month, boosting my department’s revenue to 35-45% of total dealership gross

Worked for 7 months from Feb 2016 to Sep 2016

Medical Records Technician - Ciox Health

● Assisted in the integration of new EMR software at local medical offices by scanning paper charts into the EMR ● Updated EMR software to comply with PPACA and HIPAA guidelines, ensuring patient confidentiality and privacy

Patient electronic medical record EMR software
Worked for 1 years, 2 months from Jan 2009 to Mar 2010

Production Supervisor - NCO Customer Management

● Managed 15-20 inbound tech support agents, actively monitoring and preparing action plans for each agent ● Developed coaching strategies for weekly 1:1s and group meetings to discuss metrics and foster team-building ● Tracked agent performance and areas of improvement in Excel, using data to revise KPIs and motivate agents

Education and Credentials

Attended for 7978 years from 2021 to 9999

Full Stack Web Developer - Bloom Institute of Technology

Certificate

Attended for 3 years from 2012 to 2015

The University of Arizona

Bachelor's degree - Health Services AdministrationGeneral