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Melissa Fallon (She/her)


Currently living in

San Francisco, California, US

Work Preferences


Open to roles

Long Term Employee

• 6 plus years of experience analyzing programmatic aspects of reputable 501c3 organizations and the public transportation sector. • Strong organizational skills and ability to prioritize and organize multiple assignments and project management and business process development. • Experienced in developing metrics focused on equity, accessibility, transparency, and accountability. • Specialized in analyzing, modeling, and visualizing large data sets, with high accuracy and attention to detail. • Self-directed, with proven adaptability to learn, as well as train others in, new data platforms/systems. • Proficient organization, management, assessment, and analytical skills. • Knowledgeable of data visualization best practices, including the ability to communicate complex data to non-technical audiences. • Demonstrated proficiency with enterprise Business Intelligence tools including Tableau and Power BI. • Technologically savvy in Microsoft Excel, SQL, Salesforce, Alteryx, Power BI, and Tableau.

Ideal Workplace Values

A workplace that values diversity of thought, collaboration, and ingenuity.

My Badges

Skills and Strengths

My Neuro-exceptional talent

Ability to cut through the clutter to connect the dots to drive decision-making and recommendations. Identify bias that impacts decision-making.

Top 5 Soft Skills

CollaborationAdaptabilityCreativityCritical ThinkingEmpathy

Inclusion Essentials


Send Questions in AdvanceInterviewer Experienced with NeurodiversityAlternate Interview FormatWritten interview instructionsTask ManagementCommunication PlanMeditation / Quiet RoomNoise-cancelling HeadphonesQuiet / Individual Workspaces

Environments I'm comfortable with

Working with food
Bright or blinking lights
Loud noises
Uniforms (hard hat, hair net, etc.)
Working with animals
Driving a vehicle
Interaction with the public
Heavy lifting
Outdoors or places with strong smells
Standing for long periods
Variable temperatures


Check out my work

Metric Report
Working since Aug 2018

Strategic Reporting and Business Intelligence Analyst - SFMTA

• Provide complex analysis support for data, dashboards, and reporting across the agency to drive recommendations and promote decision-making. • Experienced working on multiple ongoing data-driven projects including projects related to the agency's COVID-19 response, Transportation Recovery Plan, as well as a variety of Human Resource initiatives. • Support and lead the development of agency strategic planning metrics and Key Performance Indicators (KPIs). • Scope, design, and develop data visualization solutions that correlate data concepts into clear communications for key stakeholders and senior level staff. • Work with the City and County of San Francisco to ensure transparency and accuracy of SFMTA performance data. • Manage multiple data workflows to meet project and report timeframes. • Analyze, transform, visualize, audit, and monitor data on SFMTA strategic plan performance metric KPIs, program management projects, and business process development. • Respond and compile data inquiries from the public and handle • Develop analytical workflows to best capture trends and opportunities for system improvement and process automation, including SharePoint. • Ensured the production and publication of over forty SFMTA Strategic Planning metrics to the agency Board of Directors and the public on a timely monthly basis. • Create and publish both internal and public-facing Tableau dashboards of performance metrics using Tableau. • Managed customer and technical inquiries for the MuniMobile app, utilizing data in Salesforce, to support and strengthen usability and marketability.

TableauMicrosoft ExcelMicrosoft SharePointSQLAlteryx
Worked for 2 years, 1 months from Jul 2016 to Aug 2018

Post Secondary Education Coordinator - Larkin Street Youth Services

• Provided college advising to over 100 undeserved at-risk homeless youth annually. • Analyzed risks and obstacles of Larkin Street Youth clientele to close their achievement gap and in this way, helping over 80% retain their educational track. • Administered all referral processes on a quarterly basis from external vendors and outside organizations. • Managed all aspects of the application, recruitment, financial aid, selection, and academic success of thirty-plus scholarship students in community colleges and four-year universities. • Wrote and reviewed monthly reports, capture all progress data on and work collaboratively with the development department to market program success. • Oversaw over 100-thousand-dollar budget by forecasting anticipated expenditures and accounting for all invoices such as scholarship checks, awards, and program incentives. • Received and preserved primary grant from DCYF (Department of Children, Youth, and their Families). • Updated student records and databases via ETO (Enterprise Nonprofit Software). • Collaborated with case managers and other staff to provide wrap-around services towards client educational goals. • Supported youth success as a campus liaison at City College of San Francisco creating and maintained contacts with campus programs and staff. • Based on results, issued memo’s detailing program growth and future initiatives. • Developed team newsletter and market via outreach to clientele and stakeholders.

Reporting softwareMicrosoft Excel

Education and Credentials

Attended for 2 years from 2010 to 2012

California State University Fresno

Bachelor's degree - History