Melissa Fallon (She/her)

Strategic Reporting and Business Intelligence Analyst - SFMTA

• Provide complex analysis support for data, dashboards, and reporting across the agency to drive recommendations and promote decision-making. • Experienced working on multiple ongoing data-driven projects including projects related to the agency's COVID-19 response, Transportation Recovery Plan, as well as a variety of Human Resource initiatives. • Support and lead the development of agency strategic planning metrics and Key Performance Indicators (KPIs). • Scope, design, and develop data visualization solutions that correlate data concepts into clear communications for key stakeholders and senior level staff. • Work with the City and County of San Francisco to ensure transparency and accuracy of SFMTA performance data. • Manage multiple data workflows to meet project and report timeframes. • Analyze, transform, visualize, audit, and monitor data on SFMTA strategic plan performance metric KPIs, program management projects, and business process development. • Respond and compile data inquiries from the public and handle • Develop analytical workflows to best capture trends and opportunities for system improvement and process automation, including SharePoint. • Ensured the production and publication of over forty SFMTA Strategic Planning metrics to the agency Board of Directors and the public on a timely monthly basis. • Create and publish both internal and public-facing Tableau dashboards of performance metrics using Tableau. • Managed customer and technical inquiries for the MuniMobile app, utilizing data in Salesforce, to support and strengthen usability and marketability.

Post Secondary Education Coordinator - Larkin Street Youth Services

• Provided college advising to over 100 undeserved at-risk homeless youth annually. • Analyzed risks and obstacles of Larkin Street Youth clientele to close their achievement gap and in this way, helping over 80% retain their educational track. • Administered all referral processes on a quarterly basis from external vendors and outside organizations. • Managed all aspects of the application, recruitment, financial aid, selection, and academic success of thirty-plus scholarship students in community colleges and four-year universities. • Wrote and reviewed monthly reports, capture all progress data on and work collaboratively with the development department to market program success. • Oversaw over 100-thousand-dollar budget by forecasting anticipated expenditures and accounting for all invoices such as scholarship checks, awards, and program incentives. • Received and preserved primary grant from DCYF (Department of Children, Youth, and their Families). • Updated student records and databases via ETO (Enterprise Nonprofit Software). • Collaborated with case managers and other staff to provide wrap-around services towards client educational goals. • Supported youth success as a campus liaison at City College of San Francisco creating and maintained contacts with campus programs and staff. • Based on results, issued memo’s detailing program growth and future initiatives. • Developed team newsletter and market via outreach to clientele and stakeholders.