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Laura Hoyos

Resumé

Currently living in

San Antonio, Texas, US

Work Preferences

RemoteIn-PersonHybrid

Open to roles

Long Term Employee

I am a first generation college graduate and immigrant. I am bilingual in Spanish and English. I am passionate about helping others and enjoy working in projects in which I can make an impact.

Ideal Workplace Values

Diverse and inclusive


Skills and Strengths

My Neuro-exceptional talent

I can identify patterns and obstacles that other miss, I can come up with creative solutions, I think outside the box, I am a people-person and work very well with others, I have leadership skills and enjoying building others up

Technical Skills

Top 5 Soft Skills

CollaborationActive ListeningLeadershipStrategic ThinkingAttention to Detail

Inclusion Essentials

Accommodations

Allowance of Fidgeting DevicesExtra timeTask managementDaily remindersCommunication planConcise instructions for processingWritten checklistsReceive information in advanceWritten InstructionsRecorded MeetingsUninterrupted work timeStanding desksEnhanced lighting optionsErgonomic seatingNoise-cancelling headphonesQuiet / individual workspacesSelf-stimulation tools / gadget

Environments I'm comfortable with

Heavy lifting
Bright or blinking lights
Loud noises
Outdoors or places with strong smells
Standing for long periods
Uniforms (hard hat, hair net, etc.)
Working with animals
Driving a vehicle
Working with food
Interaction with the public
Variable temperatures

Experience

Check out my work

Working since Sep 2020

Siri Annotation Analyst AI ML - Apple

Analyze AI learning trends, patterns, and behaviors as it relates to the Spanish language and cultural awareness. Review AI content and provide feedback on AI responses. Coordinate and engage with Siri Engineers to ensure that this technology can continue improving and providing adequate assistance to Spanish-speaking customers. Submit an average of 400 tasks per day while excelling in production and quality metrics.

data analysis
Worked for 9 months from Dec 2019 to Sep 2020

Education Coordinator - Accenture

Responsible for analyzing and reviewing user text-based content and investigating and escalating content that is reported by users or flagged by the system for violating Community Guidelines. Utilized problem-solving skills to continuously deliver value to our clients while making a larger impact on society. Implemented training material to learn, understand, and remain up-to-date with client policies and guidelines to resolve inquiries according to defined policies and procedures. Analyzed threatening content on the Youtube platform and implemented the correct processes according to the level of threat associated with this content. Submitted an average of 500 requests per day, surpassing the 300 requests per day role expectation and excelling in production and quality metrics.

data analysis
Worked for 1 years, 8 months from Apr 2019 to Dec 2020

Education Coordinator - Austin Tan Cerca de la Frontera

Planned and organized delegations to the Mexican border. Managed multiple social media accounts. Led community events and fostered relationships with community partners.

Social media sitesSocial networking platformsTechnical writingNetworkingSocial skillsInspiring peopleWorking with peopleCurious about people

Education and Credentials

Attended for 2 years from 2018 to 2020

CUNY School of Professional Studies

Bachelor's degree - Sociology

Attended for 3 years from 2015 to 2018

American University

Some college, no degree obtained - Political Science & Government

Attended for 2 years from 2013 to 2015

Bergen Community College

Associate's degree - Applied Science