Job ProfileCustomer Service Representative at HealUniversal

As a Customer Service Representative, you will be responsible for handling a high volume of inbound and outbound customer inquiries via phone, email, and chat. You will be the primary point of contact for our customers, and it will be your responsibility to ensure that their questions and concerns are addressed in a timely and satisfactory manner.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues and complaints in a friendly and satisfactory manner
• Maintain accurate records of customer interactions and transactions
• Identify and escalate issues to the appropriate team or supervisor as needed
• Upsell and cross-sell products and services to customers as appropriate
• Contribute to the continuous improvement of customer service processes and procedures

Qualifications:

• High school diploma or equivalent
• 2+ years of customer service experience, preferably in a call center or similar environment
• Strong communication skills, both written and verbal
• Proficiency with computers and basic office software
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Exceptional problem-solving and conflict resolution skills

We are an equal opportunity employer and welcome candidates from all backgrounds to apply.