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Job ProfileCustomer Service Representative at HealUniversal

Position
Full Time
Long Term Employee
Office
Remote
Pacific Time (AT)
Location
Hesperia, CA
Travel
None

What will you do in this job?

As a Customer Service Representative, you will be responsible for handling a high volume of inbound and outbound customer inquiries via phone, email, and chat. You will be the primary point of contact for our customers, and it will be your responsibility to ensure that their questions and concerns are addressed in a timely and satisfactory manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Resolve customer issues and complaints in a friendly and satisfactory manner
  • Maintain accurate records of customer interactions and transactions
  • Identify and escalate issues to the appropriate team or supervisor as needed
  • Upsell and cross-sell products and services to customers as appropriate
  • Contribute to the continuous improvement of customer service processes and procedures

Qualifications:

  • High school diploma or equivalent
  • 2+ years of customer service experience, preferably in a call center or similar environment
  • Strong communication skills, both written and verbal
  • Proficiency with computers and basic office software
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Exceptional problem-solving and conflict resolution skills

We are an equal opportunity employer and welcome candidates from all backgrounds to apply.

Preferred Qualifications

Entry levelMedium level

Work Experience

2+ years work experience in one of the occupational industries below:
  • Customer Service

Education

High school (or GED) in one of the following subjects below:

    Other Credentials

      Compensation

      Between 35000 - 45000 BTC
      Per Year

      Workplace

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