Job ProfileTechnology Operations Associate at Fortune 50 Bank

In this role team members will provide support in gathering and analyzing data for:

• Participate in coordinating activities and resources in support of technical initiatives with low to moderate risk and complexity within Technology Business Services

• Review basic issues, policies, and procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact

• Receive direction from supervisor and exercise judgement within defined parameters while developing understanding of function, policies, procedures, and compliance requirements

• Provide information to managers, functional colleagues, and stakeholders, including internal as well as external customers after gathering requirements, developing documentation, tracking and reporting initiative, and budget status

• Perform Information Technology (IT) analysis of findings and trends using IT operational statistical or analysis, modeling, processes documentation, data correlation

• Recommend operational efficiencies to improve the services and uptime provided to customer & Key performance indicators (KPIs)

• Create Reports for internal teams

• Use graphs and other methods to visualize data

• Create presentations and reports based on recommendations and findings

Required

• 6+ months of experience in Technology operations, analytics and ServiceDesk demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired

• Experience in the Service Desk space and quality Management framework

• Proven track record of analytical skills;

• Hands-on experience in quality assurance;

• Great people skills and ability to communicate and collaborate with team members

• Good organizational skills, knowledgeable in goal-setting practices;

• PowerPoint and reporting experience 

Other Desired 

• Participation in a neurodiversity training or support program through a 3rd party, nonprofit, or education program