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Job ProfileTechnology Operations Associate at Fortune 50 Bank

Position
Full Time
Long Term Employee
Office
In-Person
Location
Dallas TX, US
Chandler, AZ
Des Moines, IA
and 1 other
Travel
None

What will you do in this job?

In this role team members will provide support in gathering and analyzing data for:

  • Participate in coordinating activities and resources in support of technical initiatives with low to moderate risk and complexity within Technology Business Services

  • Review basic issues, policies, and procedures for which answers can be quickly obtained related to lower risk tasks and deliverables with narrower impact

  • Receive direction from supervisor and exercise judgement within defined parameters while developing understanding of function, policies, procedures, and compliance requirements

  • Provide information to managers, functional colleagues, and stakeholders, including internal as well as external customers after gathering requirements, developing documentation, tracking and reporting initiative, and budget status

  • Perform Information Technology (IT) analysis of findings and trends using IT operational statistical or analysis, modeling, processes documentation, data correlation

  • Recommend operational efficiencies to improve the services and uptime provided to customer & Key performance indicators (KPIs)

  • Create Reports for internal teams

  • Use graphs and other methods to visualize data

  • Create presentations and reports based on recommendations and findings



Required

  • 6+ months of experience in Technology operations, analytics and ServiceDesk demonstrated through one or a combination of the following: work experience, training, military experience, education



Desired

  • Experience in the Service Desk space and quality Management framework

  • Proven track record of analytical skills;

  • Hands-on experience in quality assurance;

  • Great people skills and ability to communicate and collaborate with team members

  • Good organizational skills, knowledgeable in goal-setting practices;

  • PowerPoint and reporting experience 





Other Desired 

  • Participation in a neurodiversity training or support program through a 3rd party, nonprofit, or education program

Preferred Qualifications

Entry level

Work Experience

Equivalent Experience Accepted!
1+ years work experience in one of the occupational industries below:
  • Information Technology (IT)

Other Credentials

    Soft Skills

    CollaborationStrategic ThinkingLogical ReasoningCritical ThinkingAttention to Detail

    Hard Skills

    Keep in mind, you may not need ALL of these skills to be a great fit!

    Benefits

    Medical InsuranceVision InsuranceDental Insurance401(k) PlanVacation and Paid Time OffEmployee Assistance Program

    Compensation

    Between 70000 - 85000 USD
    Per Year

    Workplace

    Timing

    Standard Hours (9am-5pm)

    Environment

    Bright/Blinking Lights
    Varying Temperatures

    Join the Fortune 50 Bank Team

    If you are an interested neurodivergent job seeker, enter your email below and we'll let the employer know!