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Jasper Lim (He/him)

Resumé

Willing to relocate

Work Preferences

In-PersonHybridRemote

Open to roles

InternshipCo-opShort Term ContractLong Term EmployeeUnpaid Internship

Most recently awarded ''Best Execution Award' for a UX group project as part of a team of 6 in a 3rd-year Computer Science class on Interactive Design. We conducted user research and testing to design a prototype of a grocery-planning mobile app. (A sample of our prototype is included in the work sample section.)

Ideal Workplace Values

supportive and collaborative culture, innovative.


Skills and Strengths

Technical Skills

Cascading Style Sheets CSS

Microsoft Office

Salesforce

Hypertext markup language HTML

Top 5 Soft Skills

CollaborationActive ListeningAdaptabilityReliabilityAttention to Detail

Inclusion Essentials

Accommodations

Email / calendar organizationDaily job-coach checkinsDaily remindersWritten checklistsStanding desksNoise-cancelling headphonesCounselingJob coachingTherapy

Environments I'm comfortable with

Driving a vehicle
Working with animals
Working with food
Interaction with the public
Heavy lifting
Bright or blinking lights
Loud noises
Outdoors or places with strong smells
Standing for long periods
Variable temperatures
Uniforms (hard hat, hair net, etc.)

Experience

Check out my work

Radish App (Grocery Planning)
Worked for 9 months from Feb 2021 to Nov 2021

Customer Service Representatives - Nordia

- Provided telephone assistance to citizens regarding online appointment scheduling for vaccination. - Provided accurate and clear updates to citizens. - Answered questions related to COVID-19 and direct citizens to other services & resources as needed. - Provided warm, courteous service and handle difficult conversations in a calm and collected manner.

Microsoft OfficeCall center softwareSalesforce
Worked for 8 months from Oct 2020 to May 2021

Intern (Student Research Fellowship) - Asian Institute (Munk School of Global Affairs)

Worked for 2 years, 2 months from Jun 2018 to Aug 2020

Trainer & Server - Momofuku

- Recognized and awarded most valuable player in February, 2019, for consistently going beyond my job requirements to assist all team members, and leading with empathy and compassion. - Worked effectively in a cross-functional, fast-pace environment. - Onboarded new hires to provide soulful and seamless hospitality to patrons, and drive revenue growth - Undertook the initiative to create training test kit for new hires and increased new hires retention. - Continuously acquired new knowledge in food & beverage. For example, I obtained the WSET Level 2 (intermediate) certification in wine.

Point of sale POS restaurant software
Worked for 6 months from Jun 2018 to Dec 2018

Junior Labor Organizer - Workers United Canada Council

- Engaged in conversations with workers to understand their organizing needs. - Provided client service to unionized workers both in-person and virtually - on the telephone and by written correspondence. - Collected quantitative and qualitative data from workers through surveys, to improve staff's understanding of the membership and workers' concerns in the workplace. - Utilized Microsoft Office suite, including Microsoft Excel, to manage database of organizing campaigns. - Gathered, researched and synthesized information from multiple sources to gain a thorough understanding of workplaces that are seeking to become organized/unionized. - Drafted and edited newsletters for the membership, and presentations for public education campaigns.

Worked for 9 months from Sep 2017 to Jun 2018

supervisor - Starbucks

- Provided strong customer service leadership in a 15-member team at a high-volume & revenue store in the financial core with over $4000 daily sales target. - Solved problems and made quick sound judgement to ensure smooth operation to over 700 daily guests count. - Helped train new hires on company’s philosophy, policies, operations, and day-to-day responsibilities. - Developed strong interpersonal, organizational and communication skills to ensure strong team cohesion in a fast-paced environment.

Point of sale POS restaurant softwareMicrosoft Excel
Worked for 11 months from Oct 2016 to Sep 2017

Sales Associate & Trainer - Uniqlo

Education and Credentials

Attended for 1 year or less from 2022 to 2022

Web Development Diploma - Lighthouse Labs

Certificate

Attended for 9 years from 2013 to 2022

University of Toronto

Bachelor's degree - History