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Ilene Gawaran (She/her)

Resumé

Currently living in

Anna, Texas, US

Willing to relocate

Work Preferences

RemoteHybrid

Open to roles

Long Term Employee

I am the first in my family to attend some college and born from immigrant parents. Navigating through life has been quite the rollercoaster since my parents were still learning how to navigate life in the USA. I never really knew what I wanted to do in life. I've always just delved right into a job whenever I was given an opportunity and that's how I ended up working so long in the pharmacy even though my heart longed for technology. Despite my last role being a training specialist at a specialty pharmacy, I jumped on the chance to work on a project that no one wanted to take on. It required me to teach myself VBA from scratch and I was able to build a template tool in Excel that would validate the data entered, checked that all pertinent fields were filled, the template would change according to the data being entered, and some templates even generated emails straight from excel. I loved this moment because it gave me some confidence that persistence pays off. I am currently trying to transition to a data analyst role to eventually move into data engineering.

Ideal Workplace Values

My ideal workspace is a place that is inclusive and diverse. I am an introvert that will attend work functions that gives me a safe space to get to know my other coworkers. Flexibility and continuous feedback helps keeps my anxiety at ease.


My Badges

Skills and Strengths

My Neuro-exceptional talent

I like to go through past events/data and see how it leads to certain trends or events. Also, my brain likes to explore to while there is down time so often times I will get to know the tools I am working with like the back of my hand.

Technical Skills

Top 5 Soft Skills

CollaborationWorking AutonomouslyAdaptabilityCreativityAttention to Detail

Inclusion Essentials

Accommodations

Send questions in advanceInterviewer experienced with neurodiversityWritten interview instructionsEmail / calendar organizationCommunication planConcise instructions for processingWritten checklistsReceive information in advanceWritten InstructionsPeriodic rest breaksUninterrupted work timeStanding desksNoise-cancelling headphonesQuiet / individual workspacesJob coaching

Environments I'm comfortable with

Interaction with the public
Uniforms (hard hat, hair net, etc.)
Working with animals
Driving a vehicle
Working with food
Heavy lifting
Bright or blinking lights
Loud noises
Outdoors or places with strong smells
Standing for long periods
Variable temperatures

Experience

Check out my work

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Data Analytics Certificate
Worked for 2 years, 9 months from Nov 2019 to Jul 2022

Training Specialist (Learning and Development) - US Bioservices Specialty Pharmacy

Led in-person and virtual training classes/new hire orientations ranging from 6 to 25 people. Conducted new hire surveys and analyzed data from feedback to rebuild the new hire training curriculum, resulting in a 15% increase in new hire satisfaction and retention. Created and implemented a template solution leveraging VBA in Excel to streamline patient profile documentation and emails, resulting in increased compliance to pharmacy regulations and reduced missing or inaccurate information. Collaborated with other departments and upper management to discover training opportunities resulting in fewer incidents after scheduling refresher training. Created and updated training decks/job aids as requested from management teams.

Microsoft TeamsMicrosoft VisioMicrosoft OutlookMicrosoft Officearticulate storyline 360
Worked for 2 years, 0 months from Nov 2017 to Nov 2019

Medical Insurance Verification Specialist - US Bioservices Specialty Pharmacy

• Collected, organized, and maintained data regarding various insurance plan processing information and prior authorization requirements into a spreadsheet for the team decreasing insurance turnaround time while increasing prior authorization approval rate. • Assisted with data entry of patient information during large data imports of new patients from external pharmacy database into our patient records system preventing gap in medication refills • Demonstrated knowledge of HIPAA Privacy and Security Regulations by observing strict confidentiality and safeguarding all patient information.

Adobe Systems Adobe AcrobatSkypeMicrosoft OfficePatient tracking softwareElectronic medical record EMR software
Worked for 8 years, 3 months from Jun 2008 to Aug 2016

Certified Pharmacy Technician - Sam's Club Pharmacy

• Handled and resolved complications between medical professionals, patients, and third-party insurance payors to provide medication in a timely manner • Communicated technical (pharmaceutical and insurance) information to a non-technical audience. • Operated pharmacy software to obtain patient and prescription information, entered prescriptions, and performed other data entry functions per company policies and pharmacy regulations

Microsoft OfficePatient tracking softwarePatient electronic medical record EMR softwareMicrosoft Office OutlookPharmacy Technician Certification

Education and Credentials

Attending since 2017

Collin College

Some college, no degree obtained - Computer Science