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Erica Robinson (She/her)

ResumΓ©

Currently living in

Sierra Vista, Arizona, US

Work Preferences

Remote

Open to roles

Long Term EmployeeInternship

About Me

#ADHD#ActuallyAutistic

Well-rounded and a strategic thinker with strong academics and varied work experience. Organized, detail-oriented, methodical, and hardworking, with software skills in MS: Word, Excel, PowerPoint; Clips Studio Paint on PC; and in Adobe: Photoshop, InDesign, and Illustrator on PC. Excellent written and oral communication skills and a passion for the arts. I am also to the point; I don't like small talk. I love detail-oriented work like data entry/typist and editing. I love creative work like digital and traditional art. I work best alone, especially when the instructions and expectations are clear. I ask questions when things are not. I prefer written communication so I have something to reference.

Ideal Workplace Values

The ideal workplace would have guidelines and expectations easily accessible. Meetings would instead be emails. We would have the option to work from home.


Skills and Strengths

My Neuro-exceptional talent

Whenever I hear a problem, I enter into "fix it" mode; I must solve the problem.

Top 5 Soft Skills

Active ListeningWorking AutonomouslyLogical ReasoningCritical ThinkingAttention to Detail

Inclusion Essentials

Accommodations

Closed captioningColor contrast toolsSpeech to text technologySend questions in advanceInterviewer experienced with neurodiversityAlternate interview formatWritten interview instructionsTask managementConcise instructions for processingWritten checklistsReceive information in advanceWritten InstructionsRecorded MeetingsShorter meetingsUninterrupted work timeStanding desksQuiet / individual workspacesJob coachingWrittenNo webcamIf equipment is provided, being able to adjust the brightness of the monitors

Environments I'm comfortable with

Driving a vehicle
Interaction with the public
Bright or blinking lights
Loud noises
Outdoors or places with strong smells
Variable temperatures
Uniforms (hard hat, hair net, etc.)
Working with animals
Working with food
Heavy lifting
Standing for long periods

Let me work from home where I can control my environment.

Experience

Check out my work

Art Links
Working since May 2022

Customer Service Representatives - Teleperformance

Working for Teleperformance USA, in the Public Service Credit Union (PSCU) department, as a Call Center Customer Service Representative. We act as an extension for the call centers of 120+ credit unions for when there are high call volumes or during after hours for member convenience.

Worked for 2 months from Feb 2022 to Mar 2022

Customer Service Representatives - Teleperformance

Worked for Teleperformance USA, in the Lifeline Home Monitoring department, as a Call Center Customer Service Representative. Duties include: - Explain incident case history, if any - Handle reports of a Missed Fall - Update customer account information - Explain return policies and send FedEx label, if needed - Track an order that has already been placed - Process requests for Direct Debit Form to be mailed - Troubleshooting triage: have the caller press the Reset or Message button to determine what type of equipment issue (if any) is occurring prior to transferring the call to the Equipment Support skill - Auto-learning: going through the process of pairing the button the communicator unit - Order like-for-like replacements for OneSource and GSD subscribers - Order upgrades and downgrades for OneSource subscribers - Troubleshoot home monitoring equipment - Handle requests for an installer after equipment has been shipped

Salesforce
Worked for 3 years, 9 months from May 2018 to Jan 2022

Back Office Representative - Teleperformance

Worked for Teleperformance USA, in the Lifeline Home Monitoring department, as a Back Office Agent, uploading information into the system so the Response Center knew how to respond in an emergency. Duties include: - Update customer account information

Microsoft OutlookMicrosoft ExcelSalesforceAttention to DetailPattern recognitionAttentiveness
Worked for 2 years, 7 months from Oct 2015 to May 2018

Customer Service Representatives - Teleperformance

Worked for Teleperformance USA, in the Blue Shield of California department, mediating between medical insurance brokers and Blue Shield by assisting them with the clients' medical policies. Duties include: - Going over account billing. - Checking the status of new medical applications. - Modifying account information, such as addresses. - Resolving issues as to why the brokers did not receive commissions. - Advising potential medical insurance brokers on how to become appointed with Blue Shield.

Facets
Worked for 3 months from Jun 2012 to Aug 2012

Marketing Intern - Akima LLC

At the time, the company, which owns many others, was going through a consolidation; three of their main companies were combined into one while changing from "Qivliq" to "Akima." Duties and responsibilities included: - Assisted in the creation of the company style guide using Adobe Illustrator. - Created the online icons for their multiple company websites using Adobe Illustrator. - Created multiple PowerPoint template designs, to be chosen as the master template, using Adobe Illustrator. - Wrote company summaries to be posted on each businesses' website.

Adobe Systems Adobe IllustratorAdobe Systems Adobe InDesign
Worked for 1 years, 4 months from May 2010 to Aug 2011

Intern - Deltek

Government contracting department: found partners for government construction contracts; the companies would need a partner to do another portion. Duties included: - Updated Deltek's website with links to federal job openings. - Compiled a list of potential partners for the companies' choosing.

Worked for 4 years, 4 months from Sep 2009 to Dec 2013

Theater Workstudy - Virginia Wesleyan University

Assisted in the development of productions at the theater. Duties included: - Assisted with the cleaning, organizing, and preparation of the theater and stage. - Usher and box office, which included collecting money for theater productions, keeping count of how many seats were left in the theater while making sure those with reservations maintained their spots. - Lighting technician

Box OfficeLighting Technician

Education and Credentials

Attended for 1 years from 2020 to 2021

Full Sail University

Bachelor's degree - Game Design

Attended for 4 years from 2009 to 2013

Virginia Wesleyan University

Bachelor's degree - Creative Writing