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DEENA MUNEESAMY (She/her)

Resumé

Currently living in

Toronto, Ontario, CA

Work Preferences

In-PersonHybridRemote

Open to roles

Long Term EmployeeShort Term Contract

I am a fully bilingual professional with over 10 years of experience and understanding of the financial services sector on the African continent and Canada. I started out my career in Mauritius in 2011 as an Equity Research Analyst and Investment Portfolio Advisor in the Stockbroking and Wealth Management industries, up until 2018. Following my immigration to Canada in 2019, I decided to reorient my career towards the intersection of Operations and Technology within the financial services industry, as a Business Analyst/Business Consultant, to allow for my transition to a new country in a value adding role. I completed the Comprehensive Business Analysis course at the McGill University in 2021, which allowed me to transition to a Business Analyst role within the Project Management Office of the retail banking arm of Desjardin Bank, where I lead the business analysis tasks for a credit card portfolio sale project and a mortgage lending process transformation project I was then hired as a Consultant/Contractor at PSP Investments in the same year and had the experience of working on a CRM system deployment project within a faster delivery deadline environment (3 months) and where I had to showcase leadership skills in interfacing constantly between technical and non-technical teams at the level of Private Markets line of business. At both firms, I was able to develop my capabilities to navigate ambiguous project environments with limited knowledge of the business processes and companies’ culture.

Ideal Workplace Values

The ideal workplace for me will be an environment that promotes sincerely divergence in race, ethnicity, religious beliefs, sexual orientation and aptitudes. I would expect management to take a strong stance against any sort of discrimination that occurs within the workplace and ensures fairness in conflict resolutions. Also, ideally I would want an environment that can provide the flexibility to work from home at least twice per week.


Skills and Strengths

Top 5 Soft Skills

CollaborationLeadershipStrategic ThinkingCritical ThinkingAttention to Detail

Inclusion Essentials

Environments I'm comfortable with

Working with animals
Driving a vehicle
Heavy lifting
Bright or blinking lights
Outdoors or places with strong smells
Standing for long periods
Variable temperatures
Uniforms (hard hat, hair net, etc.)
Working with food
Interaction with the public
Loud noises

Experience

Check out my work

Digital Transformation
Business Analysis Assignment
Worked for 5 months from Oct 2021 to Mar 2022

Consultant - PSP Investments

Lead the complete use cases development and unit testing procedures for all the modules implemented in a new cloud-based CRM Platform, catering to the relationship management needs of the whole organization. Ensured constant communication and approval from senior management at Strategic Planning level. Monitored the changes in requirements and collaborated with developers to find viable or alternative solutions, whilst ensuring the maximum business value within the project deadline timeframe and budget. Coordinated between the Private Markets (Front Office) and internal Technology team with regards to analyzing and testing potential solutions to operational issues within the FrontInvest platform Lead stakeholder meetings with the Real Estate Investment team, as well as documented business requirements for a data analytics business solution, in the aim of enhancing access to real estate metrics on the market, whilst also reducing the technical team’s time in manually manipulating data  Created extensive list of Use Cases to test the functionalities of a new CRM solution designed to improve collaboration and information sharing between teams within PSP and external partners Monitored the enhancements and modifications’ requests from the business stakeholders by coordinating with the software vendor to ensure that the requirements were well understood Planned the transition towards the same CRM solution, by providing training documentation as well as on demand functionality support to senior management teams within the organization

Microsoft ExcelMicrosoft WordMicrosoft PowerPointSQLData Analysis
Worked for 7 months from Mar 2021 to Oct 2021

Business Analyst - Project Management Office - Desjardins

Lead all the business analysis related work for a Credit Card Portfolio Sale project; conversion process management, assisted senior management in legal contract review and negotiation, conducted impact analysis sessions with stakeholders on a Mortgage Lending Process Transformation project and motivated/influenced internal stakeholders to contribute to finding solutions to issues encountered. Created Work Breakdown Structure (WBS) models to define the project scope and deliverables Created business impact analyses on the potential solutions identified to solve project constraints Created gap analysis exercises, based on process models to ensure quality of future deliverables Lead elicitation workshops with stakeholders, for capturing detailed Business Requirements Documented detailed business requirements (BRD) supporting recommended business solutions Managed the prioritization of business requirements with both business and IT stakeholders Co-managed change in project scope and resource requirements with Project and Product Managers

Microsoft WordMicrosoft VisioMicrosoft ExcelMicrosoft PowerPointSQLPresentationConnecting dotsManaging difficult conversationsConflict resolutionStakeholder Management

Education and Credentials

Attended for 1 year or less from 2022 to 2022

Digital Transformation Strategy - UCT Graduate School of Business

Certificate

Attended for 1 year or less from 2021 to 2021

Comprehensive Business Analysis - McGill School of Continuing Studies

Certificate

Attended for 1 year or less from 2019 to 2019

Canadian Securities Course - Canadian Securities Institute

Certificate

Attended for 1 years from 2009 to 2010

Queen Mary University of London

Master's degree - Banking and Finance

Attended for 3 years from 2005 to 2008

University of Warwick

Bachelor's degree - Computer and Management Sciences