DARYL EMBLEY (She/her)

Email and Chat Agent - HelloFresh

I worked on the HelloFresh Campaign answering Live Chats and Emails.

undefined - Roi Solutions

Driven and positive individual with strong data entry, advanced cash handling and Excel skills seeking employment. An employee known for strong work ethics with strong problem solving skills. Roi Solutions May 2020-August 2021 Assisting HelloFresh customers in Chat & Email and resolving their concerns

CUSTOMER SERVICE - HARMONS CITY CREEK

Did inventory of items and investigated missing prices for specific items. Trained over 100 new employees. Recognized multiple times as a top-selling cashier by getting customers to donate to charities Data Entry

undefined - CUSTOMERSERVICE Megaplex at the Gateway

June 2014- February 2017 Sold Box seats for sold out shows Answered phone calls regarding customer service issues involving transactions, events and other concerns. Worked events with a small handpicked team that served over a thousand people on opening weekends of popular movies. Led a team of 5-10 team members in managing the concessions stand on a consistent basis, including making sure everything was stocked, labeled, and correctly prepared for the next shift. Performed data entry after events to keep track of remaining stock then returned to inventory. Box office/Customer service office work. Trained over 200 new employees over the course of three years Invoices Office Work

Data Entry - William and Mary Bookstore

February 2013-March 2018 Helping students, staff and professors with Buy Back/Back to school week Locating accounts for professors and staff for books Processing payments on books for students Organizing books by author and making them ready to be entered into a system Invoices Data Entry Handling complicated customer issues Inventory

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February 2013-March2018 Worked for two years for Barnes and Noble then off and on after for busy season and now currently working for. Helped process shipments and scanned new receiving items for inventory then entered in the data entry system. Matched invoices to shipment inventory, scanned newly received books into inventory and then shelved in the appropriate areas for sale. Extended and sold customer memberships. Trained over 30 new employees within 2-3 years. Handled transactions, helped customers locate books, Assisted students and professors from the College of William and Mary with college textbook purchases, loans, and end of semester buy back.