Chelsea Gann
Currently living in
Dallas, Texas, USWork Preferences
RemoteHybridOpen to roles
About Me
A highly focused professional with attention to detail, leveraging exceptional communication, organization, and problem-solving skills while working in cross-matrix teams. A proven track record of providing high-performance customer service in a fast-paced environment, using empathy and sound judgement to de-escalate client concerns and find balanced solutions. Pivoting toward a career path with growth and learning opportunities that allows me to continue helping others.
Ideal Workplace Values
The ideal workplace would be one that is supportive of its employees and cares about their health and wellbeing, not just on paper, but shows it frequently through the policies and management of their teams. An environment that is challenging, but gives employees agency over their work and gives recognition when it is deserved. A place that allows them to ideate and problem-solve without fear of punishment for challenging the status quo and has a high value for inclusion and diversity at all levels. The ideal workplace invests in its employees' career development and eager to help guide employees with mentorship and resources to further their careers. And finally, a workplace that isn't about "hustle culture" and acknowledges that there is more to their employees' lives than just work.
My Badges
💪Skills and Strengths
My Neuro-exceptional talent
I have a strong eye for detail, able to identify patterns and trends that others miss. I believe that my ADHD makes me innately curious, especially when it comes to problem-solving. I'm also great at empathizing with others and being able to see different perspectives even when I may not agree with them. If I can find a job that allows me to help others or make a difference in the world, lets me find solutions to problems (big and small), has a variety in day-to-day tasks, and where I'm getting to work on projects from concept to completion, I will excel in that role and have high job satisfaction at the same time. And while I sometimes get nervous about making mistakes and embarrassing myself in front of colleagues (imposter syndrome), I'm a extroverted people-person and love being part of a team. Lastly, because of my ADHD I learned the importance of organization at an early age and now, with many years of practice under my belt I would say I'm a master at it. Its something I even enjoy doing, and you can find plenty of examples of this scattered throughout my resume.
Top 5 Soft Skills
LeadershipAdaptabilityWorking Under PressureCritical ThinkingAttention to Detail🧠Inclusion Essentials
Accommodations
Send Questions in AdvanceWritten interview instructionsEmail / Calendar OrganizationCommunication PlanRecorded Tasks & MessagesPeriodic Rest BreaksStanding DesksErgonomic Seatingperiodic feedback on job performanceEnvironments I'm comfortable with
I injured my back and had to have surgery last year, and while my recovery is always progressing, it will take some time before I'm back to my normal physical abilities and highly active lifestyle. While I'm able to work and do most daily activities without any issues now, lifting heavy items, driving, or standing/sitting in the same position for long periods of time can cause acute pain episodes if I'm not cautious. Driving seems to be the worst culprit and having to commute to work multiple days in a row almost always causes a pain episode that can last 1-2 days at a time. Because of my ADHD, its difficult to concentrate when these events occur and I tend to hyper-focus on the pain and have a hard time distracting my mind with work or even personal hobbies and activities. A remote position is the most ideal for me, but I can consider hybrid roles if the company is a reasonable commute and willing to make accommodations when I need them.
🚀Experience
Check out my work
| Working since Jun 2022 Jun 2022 Current | Administrative Assistant - Premise Health Deliver comprehensive administrative support to the Clinic Manager and staff by optimizing facility workflows, anticipating needs, and providing a friendly, positive attitude, ensuring clients receive the highest level of care. Microsoft ExcelMicrosoft SharePointMicrosoft Office Outlookepic softwarehealthcare |
| Worked for 2 years, 10 months from Feb 2019 to Dec 2021 Feb 2019 Dec 2021 2 years, 10 months | Mental Health Technician - Parkland Hospital Led training initiatives as a Preceptor by mentoring up to 15 new hires per year, providing orientation to 3 Behavioral Health units and unit specific training for each level of psychiatric patient care. Google CalendarMicrosoft PowerPointepic softwareTrellomedical equipment |
| Worked for 3 years, 5 months from Nov 2014 to Mar 2018 Nov 2014 Mar 2018 3 years, 5 months | Mental Health Technician - Medical City Green Oaks Hospital Spearheaded new patient admissions each shift by documenting all intake data, performing assessments, and acclimating patients to the Psychiatric Emergency Unit, averaging 50+ new admissions daily while maintaining safety for patients and staff in an unpredictable, fast-paced environment. Medical records softwarePatient electronic medical record EMR softwareMedical Terminologycrisis interventionvital signsCPRAttention to DetailCreative problem solvingEmpathySafety consciouscritical thinking |
| Worked for 1 years, 7 months from Jan 2013 to Aug 2014 Jan 2013 Aug 2014 1 years, 7 months | Laboratory Manager - University of Mississippi Managed daily operations of the laboratory by meticulously maintaining inventory records, supervising employees/students, managing resource allocation, and improving operating procedures when necessary, resulting in a 45% decrease in data entry errors and improving productivity by 20% over previous years. Microsoft ExcelProject planning softwareSchedulingtrainingresource management |
| Worked for 2 years, 2 months from Jun 2012 to Aug 2014 Jun 2012 Aug 2014 2 years, 2 months | Research Assistant - University of Mississippi Supported Researchers on individual projects by managing ad hoc tasks, including procuring resources, running experiments, writing experimental protocols, and drafting professional emails for internal and external communication, to facilitate the completion of projects and maintain project timelines. IBM SPSS StatisticsMicrosoft PowerPointTechnical writingMicrosoft WordResearch Skills |
🎓Education and Credentials
| Attended for 28 years from 2022 to 2050 2022 2050 28 years | Google's Project Management Professional - Coursera Certificate |
| Attended for 2 years from 2021 to 2023 2021 2023 2 years | CPR Basic Life Saver - American Heart Association Certificate |
| Attended for 30 years from 2020 to 2050 2020 2050 30 years | Introduction to UX design - Career Foundry Certificate |
| Attended for 5 years from 2007 to 2012 2007 2012 5 years | University of Mississippi Bachelor's degree - Biology |
| Attended for 2 years from 2007 to 2009 2007 2009 2 years | University of Mississippi Bachelor's degree - Psychology |