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Camille Ziegenhagen (She/her)

Resumé

Currently living in

Orange, Moreland Hills, Hunting Valley, Chagrin Falls, Bentleyville, Ohio, US

Work Preferences

In-Person

Open to roles

Long Term Employee

About Me

#ADHDisaSuperpower

I am a creative outside of the box thinker. I do appreciate thought process and asking the right questions. For this reason I thrive well in team environments as well as working autonomously. I have a real enjoyment and passion for startups. I grew up in an entrepreneurial family background and have been surrounded with conversations and strategy for operating in this environment. I am looking for a long term position that I can thrive in.

Ideal Workplace Values

The workplace that is ideal to me is understanding, honest, growth mindset environment, openly communicative and team oriented. I do enjoy teams that check in to ensure collaborative efforts are reinforced. Having the right tools in place are important for effective learning and honing skills so the ideal workplace that has these values is ideal for me.


Skills and Strengths

My Neuro-exceptional talent

A big part of it is creativity. I am a constant ideas person and this allows me to always act as an employee and ambassador for the company because I can act as a problem solver. I connect dots and make connections with everything, writing, empathy, mindfulness and problem solving are all unique advantages. More than this, I connect well with other people. I tend to be analytical and process thinking rather than fast paced processing so that each decision is made diligently after weighing the pros and the cons.

Top 5 Soft Skills

CollaborationReliabilityPresentationReading body languageProblem solving

Inclusion Essentials

Accommodations

Communication planConcise instructions for processingWritten InstructionsRecorded Meetings1:1 meetingsFlexible scheduleShorter meetingsPeriodic rest breaksStanding desksEnhanced lighting optionsErgonomic seatingNoise-cancelling headphonesEmployee resource group1:1s with the teamRequesting Confirmation About Tasks or Information Shared

Environments I'm comfortable with

Loud noises
Uniforms (hard hat, hair net, etc.)
Working with animals
Driving a vehicle
Working with food
Interaction with the public
Heavy lifting
Bright or blinking lights
Outdoors or places with strong smells
Standing for long periods
Variable temperatures

I am a visual learner and learn best when written instruction with visual references is provided in order to learn tasks on the job.

Experience

Check out my work

Worked for 9 months from Apr 2021 to Jan 2022

Onboarding Manager - NurseDash

I led a team of 6-7 recruiters remotely, ensured the onboarding process for nurses was efficient and done correctly, and provided weekly team meetings. I also provided updates to the Monthly Dashboard each week and provided feedback to the team for the NurseDash app. In addition, I interviewed candidates for roles for the company and researched new platforms to post job NurseDash openings on to ensure we are always getting new and unique applicants daily.

Worked for 2 years, 0 months from May 2019 to May 2021

Assistant Customer Success Manager - Gesture

- Delighted users through high-quality empathetic and timely support to customers via phone, email, and live chat while making decisions with strong business judgment - Led weekly 1:1 reviews for the brand’s customer success internship program to engage with team members and assist them with their goals and provide mentorship - Edited and authored copy for internal and external audiences which best portrays the brand image - Identified trends in user experience and funnel feedback cross-functionally to help mitigate problems and get to know user's behaviors to improve the brand - Consistently strategized ways to make the customer experience better and more effective for users by providing gift suggestions, notifying the engineers about tech bugs, coordinating focus groups

Worked for 4 years, 8 months from Sep 2016 to Apr 2021

Retail Customer & Sales Team Member - Playmatters

-Delivered stellar customer support via product education, knowledge, and prompt feedback in a customer-facing environment -Maintained a positive, empathetic, and professional attitude by delivering customer success in difficult interpersonal situations -Contributed consistent input to the store owner, enhancing day to day business operations -Collaborated daily with internal team members to resolve customer concerns effectively to influence the brand’s customer experience positively -Attended regular team and staff meetings to address feedback, changes, and new ideas, which aided with word of mouth marketing, customer loyalty, and brand growth.

Worked for 2 years, 1 months from Aug 2014 to Sep 2016

Remote Customer Support & Success Representative - Uber Technologies

- Delighted users through high-quality empathetic and timely support to customers via phone, email, and live chat while making decisions with strong business judgment - Effectively diffused strategically escalated situations and positively influenced the overall customer experience of the brand - Achieved a customer service satisfaction score of 95% within six months, surpassing the corporate target - Transformed different processes by providing recommendations, resulting in a 10% increase in the brand’s metrics - Assisted with authoring and editing customer-facing help center articles and other internal documents aiding in effective customer communication and efficient response times - Developed relationships with the brand’s internal teams and customers to maintain and improve customer satisfaction .

Worked for 2 years, 2 months from Jul 2012 to Sep 2014

Director of Business Development - Georgie & Elaine, LLC

- Managed team and coached interns to help develop their professional skills, keep them organized and energized - Added value via new industry partnerships and successfully expanded the brand in ten additional stores - Researched and attended trade shows, resulting in ideas, increased sales, and elevated brand awareness - Suggested new best practice ideas for the team to help expand the brand and stay competitive

Worked for 6 years, 10 months from Dec 2007 to Sep 2014

Restaurant Server - Yours Truly Restaurants

Delivered quality service by providing personalized, efficient, and empathetic communication to customers in a family business - Provided valuable guidelines and best practice ideas to managers, helping improve the environment over the years - Worked collaboratively and efficiently, improving communication between managers, servers, and customers - Contributed consistent input to the store owner, enhancing day to day business operations

Education and Credentials

Attended for 4 years from 2003 to 2007

Mercyhurst University

Bachelor's degree - IT