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Amy Otero (She/her)


Work Preferences


Open to roles

Long Term Employee

About Me

#ADHD #PTSD#Disability#Routines#checklist#Noloudnoises#noisecancelling#diversity #inclusiveness #wageEquity#acessibleworkplace

Dear Hiring Team My name is Amy Otero and I have a raw and authentic experience in working with populations with mental health and co-occurring disorders and with all learners and abilities inside the classroom. I hold a BS in Rehabilitation Services and a certificate in Veterans Services from California State University of Los Angeles, and I also hold a Master of Arts in Social Emotional Learning from National University. I have worked with various populations and various SESs and identities. I have a profound passion for helping all individuals and families who have been affected by social economic statuses and environmental effects of culture and generational traumas. I know first-hand what addiction does and I see it create homelessness and I know what PTSD can do as well if left untreated. My personal experience is has given me compassion, empathy, a culturally responsive lens, explicit and implicit bias awareness, social emotional awareness, leadership skills and a level of grit you cannot learn in a classroom. I took my experiences and made it an educational endeavor while being neurodiverse and earned my master's degree to help others and serve with intention and representation. As I come full circle in this brief yet important cover letter, I want to also highlight what it means to me to be effective, dependable, a leader and an advocate in any workplace and educational setting. I have years of experience in working as an employee and over the years I got to see and realize how much inclusion, representation, diversity, and equity are missing from the workplace and educational institutions we well. Although I know some matters may be implicit, it happens and that is also what has driven me to become an agent of change and a leader for accessible learning. It is not enough to just have posters up in the breakroom. There needs to be intentional leadership, culturally responsive leadership and teaching, culturally linguistic options for all learners and workers, and equity across all platforms near and far. As a first-generation college graduate, Latina, and queer neurodiverse woman, I want to break barriers, hold representation high and hold inclusion and equity at such a high standard in all workplace organizations and corporations I am given the opportunity to work in.

Ideal Workplace Values

-Workplace bias training -Transparency -Culturally Inclusive -Culturally Responsive -Culturally Linguistic -Diversity Driven, Equity driven, Inclusiveness Driven -Mental Health of employees a priority -Understanding the importance of family with their employees -Career growth opportunities -Wage Equity -Team building -Respect autonomy -Welcoming of employee feedback -Employee review/leadership review exchange -Grievance support -Creating safe spaces within the workplace -Accessible trainings and accessible career opportunities -Employee bonuses/rewards program

My Badges

Skills and Strengths

My Neuro-exceptional talent

My mind runs at an extreme fast pace, and I am always thinking of new ways and always thinking ahead with regard for getting my work done. I am able to see things outside the box and I am always willing to learn. I absorb may things at once and I like completing my task and responsibilities, especially when I feel supported by management and given that space to thrive. When I am given the opportunity to work alone, I work at my best. I have to have things a certain way or do thigs in a checklist format and I am an extremely visual person.

Technical Skills

Top 5 Soft Skills

CollaborationActive ListeningAdaptabilityCreativityCritical Thinking

Inclusion Essentials


Screen Reader TechnologyClosed CaptioningSend Questions in AdvanceInterviewer Experienced with NeurodiversityExtra TimeTask ManagementDaily Check-InsCommunication PlanConcise InstructionsWritten ChecklistsReceiving Information in AdvanceExtra Time to Process New InformationPeriodic Rest BreaksUninterrupted Work TimeStanding DesksEnhanced Lighting OptionsErgonomic SeatingNoise-cancelling HeadphonesQuiet / Individual WorkspacesSelf-stimulation tools / gadgetSupport Group for StressTherapyEmployee Resource Grouptalk to me at steady pace where I can understand, I need visuals and a check liststretch breaks due to unable to sit for long period of time.

Environments I'm comfortable with

Driving a vehicle
Heavy lifting
Bright or blinking lights
Standing for long periods
Working with animals
Working with food
Interaction with the public
Loud noises
Outdoors or places with strong smells
Variable temperatures
Uniforms (hard hat, hair net, etc.)

I cannot work in a small work area. I get anxiety in small places and without a window.


Check out my work

Worked for 1 years, 6 months from Feb 2016 to Aug 2017

Patient Coordinator - Care-Forward Health

Handled urinalysis testing for all clients in treatment for co-occurring disorders. Monitored and updated all client treatment plans weekly. Provided mentoring and case management to clients interested in transitional living post treatment completion. Referred clients to state/federal level resources as well as local community agencies. Maintained insurance verifications and payments. Assisted in quality assurance checks for the treatment center. Lastly, oversaw intakes for all new and potential clients seeking treatment within our treatment center.

SchedulingCase managementKIPUMicrosoft skillsReferrals

Education and Credentials

Attended for 1 years from 2021 to 2022

National University

Master's degree - Social Emotional Learning

Attended for 3 years from 2021 to 2024

Researchers - Social and Behavioral Focus- CITI Training - Collaborative Institutional Training Initiative


Attended for 3 years from 2015 to 2018

California State University Los Angeles

Bachelor's degree - Rehabilitation Services

Attended for 3 years from 2011 to 2014

Cerritos Community College

Associate's degree - Social and Behavioral Sciences